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Warranty Policy

At Sree Gokul’s Build Mart Private Limited (www.gokulsbuildmart.in), we are committed to offering quality products from reputed brands. However, as we are not the manufacturer, all warranties on the products displayed and sold are strictly as per the terms provided by the respective manufacturers or brands.

  1. Manufacturer Warranty
    • All products showcased on our website and sold at our physical store are covered by the original manufacturer’s warranty(if applicable).
    • The warranty period, scope of coverage, and terms and conditions vary based on the brand and product.
    • Customers are advised to read the warranty documents or labelsprovided by the manufacturer at the time of purchase.
  1. Coverage Under Warranty

Generally, the following may be covered under the manufacturer’s warranty:

  • Manufacturing defects
  • Material or surface issues under normal usage
  • Functional failures due to internal defects

Warranty typically does not cover:

  • Damages caused by improper installation or handling
  • Wear and tear due to regular use
  • Damage from water, chemicals, or external force
  • Damage due to use beyond recommended guidelines

Please check with the respective brand for the exact inclusions and exclusions.

  1. Claiming a Warranty

To initiate a warranty claim, customers must:

  • Provide the original invoice or proof of purchase
  • Share product details and serial/batch numbers (if applicable)
  • Present warranty cards or documents issued by the brand
  • Submit photos or videos showing the issue, if requested

The claim process and final approval are at the sole discretion of the manufacturer or brand’s service partner.

  1. Support from Sree Gokul’s Build Mart

Although warranty claims are fulfilled by the brand, we offer assistance by:

  • Helping customers connect with brand service centers
  • Sharing necessary purchase records from our end
  • Guiding through the claim process where possible

We do not provide service or replacement directly unless authorized by the manufacturer.

  1. No Independent or Extended Warranty

Sree Gokul’s Build Mart does not offer any separate or extended warranties beyond what the manufacturer provides. No warranty will be entertained without valid documentation from the date of purchase.

  1. Contact Us

For any questions or assistance related to warranty, you may reach out to us at:

Sree Gokul’s Build Mart Private Limited

112/4, 112/2B, Bangalore Main Road, Karumpalai,

Karuppur, Tamil Nadu 636012

Phone: +91 94899 00910

Email: info.gokultiles@gmail.com